Privacy Policy

At Joel Events LLC (dba Joel Guerrero Events), we operate the website https://www.joelguerreroevents.com/. We are committed to protecting your privacy and handling your personal information with care. This policy explains how we collect, use, and protect your data when you visit our website, sign our Event Performance Agreement, or hire us for your event.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

1. Information We Collect

We collect personal information that you voluntarily provide to us when inquiring about or booking our services:

• Contact & Event Details: Your name, email address, phone number, event date, venue location, guest count, and event logistics.
• Contractual & Financial Data: When you sign our Event Performance Agreement, we collect details regarding your package selection, add-ons, and payment schedule. Note: We do not directly store credit card numbers on our servers; all payments are processed securely through our trusted third-party payment processors.
• Music Preferences: Playlists, "Must Play" / "Do Not Play" lists, and timeline details submitted for your event.

2. Log Files & Cookies

Like most websites, we utilize log files and cookies to optimize your browsing experience. This includes:

• Log Files: We collect non-personal information such as IP addresses, browser types, Internet Service Provider (ISP), date/time stamps, referring/exit pages, and click counts. This data is not linked to any personally identifiable information and is used strictly to analyze trends and administer the site.
• Cookies: We use cookies to customize our website content based on your preferences and gather aggregate data about site traffic so we can improve our services. You can disable cookies in your browser settings, though some website features may be limited.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, maintain, and personalize your experience on our website.
• To manage bookings, process retainers, and coordinate event logistics.
• To customize your music sets, timeline flow, and custom lighting colors.
• To communicate with you via email, phone, or text message regarding customer service, updates, and promotional offers.
• To detect, prevent, and address technical issues or fraudulent activity.

4. Sharing Your Information

We do not sell, trade, or transfer your personally identifiable information to outside parties. We only share your data in the following limited situations:

• Vetted Subcontractors: As outlined in our performance agreement, if a qualified professional subcontractor is assigned to perform at your event, we will share your music preferences, timeline, and venue details with them to ensure a seamless experience.
• Event Vendors: With your permission, we may share timeline details with your wedding planner, photographer, videographer, or venue coordinator.
• Trusted Partners: Secure website hosting partners and software providers who help us run our business, as long as they agree to keep this information confidential.
• Legal Compliance: If required by law, we will share information to comply with legal processes or protect our business safety.

5. Legal Compliances & Protection

We strictly adhere to privacy standards to keep your data secure:

• Children's Information (COPPA): We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with this data, contact us immediately and we will delete it.
• Fair Information Practices: Should a data breach occur, we are committed to notifying all affected users via email within 7 business days.
• CAN-SPAM Act: We collect your email to communicate about your event. If at any time you wish to unsubscribe from receiving promotional emails, you can email us and we will promptly remove you from our marketing correspondence.

6. Your Rights

You have the right to access, update, or request the deletion of the personal information we hold about you. To exercise these rights, please contact us using the information below.

7. Contact Us

For any questions or concerns regarding this Privacy Policy, please reach out directly to: